Terms & Conditions

Guardian Survival Gear, Inc. provides its customers with resources to resell and distribute our products easily and effectively. However we do have specific guidelines that must be followed. Please review these guidelines below. Guardian Survival Gear, Inc. reserves the right to suspend or cancel a customer’s access to any or all services provided by Guardian Survival Gear, Inc. These suspensions or cancellations will come when we feel a violation has be made, or if we decide that the account has been inappropriately used. Guardian Survival Gear, Inc. reserves the right to also limit quantities and to correct any typographical or pricing errors.

 


 Shipping Methods

We reserve the right to ship orders via FedEx, USPS or UPS. Below is a list of items that cannot ship via air. These items will be pulled from any orders shipped air and will be shipped via ground separately. The customer will be responsible for the ground shipping charge of the separate items.

  • TFF - Fix a Flat
  • TFS - Flint Starter
  • TPS - Portable Stove
  • LCWM - Waterproof Matches
  • LCW5 - 5 in 1 Whistle
  • SWUH - Body Warmers

 Amazon and eBay Seliing

Guardian Survival Gear, Inc. does not permit the selling of our products on Amazon, eBay or any other related website. If we do see this, we will deactivate the account and the reselller will no longer be able to have access to our website to palce orders. 


Discount's Applied to Orders

Any order receiving a discount must have payment remitted via Check or Money Order. -  Affective as of 2-18-2014.  


Product Resources

Guardian Survival Gear, Inc. allows its customers to use its product images, descriptions, and price lists in a manner deemed acceptable by Guardian Survival Gear, Inc. Acceptable use includes downloading for viewing and editing, use on one’s website or other Guardian approved sites. It is also acceptable for reproduction of our media/resources in a printed manner such as advertisements, catalogs, brochures, or flyers. If a user purchases similar products from another source, they will not be allowed to use product images, descriptions, etc. for any purpose.


Methods of Payment

Orders from Guardian Survival Gear can be paid for using a valid debit/credit card (Visa, Mastercard, or American Express) in our secure payment gateway. We also accept Check or Money Order, however we are not able to ship the order untio we receive one of these methods of payment.  


Cancelled Orders

All cancelled orders will be subject to a 3.5% charge for the credit card transaction fee which we incur.


Chargeback Policy
 
If you have a question regarding an order contact us via telephone  at  877-724-7548 or via email info@guardiansurvivalgear.com. In the event that a reseller issues a Chargeback with their bank or credit card company we will issue a $25.00 fee. This charge will be issued to the reseller regardless of the outcome of the dispute.  

 


Production Lead Times

For large orders of survival kits we may require a lead time. We also may require a lead time for large product orders as well.

Number of Kits            Business Days for Production
10-100   5-15
101-1000    10-45 
1001+    45-60 

The above figures represent estimates. If something occurs out of our control which delays the shipment, Guardian Survival Gear, Inc. will not be held responsible. Shipping times vary depending on the destination of the products.


Shipment Charges and Drop-Shipping Information

Shipments are sent out UPS from our location in Boise, Idaho 83705 For all orders under $20, there is a small order handling fee of $3 added to the total. We ask that you pay close attention to the shipping information as you submit each order.  UPS charges a $12 correction fee if they have to adjust anything on the shipping label (ie - Street Number, Zip Code, etc.).  If this fee is incurred by Guardian Survival Gear, we will be passing it onto you unless the error was made on our part.

We ship all orders (containing less than 10 Survival Kits) out within 2-5 business days. We often are able to make same day shipments for no additional charge. Sometimes shortages may occur with products. If there are circumstances where we do not have an item to fulfill an order, we will notify the customer or distributor by the next business day. We will either ship the products we do have and then make a second shipment for the missing items as soon as we receive them, or we will wait to ship the entire order together to lower the shipping charges. Please note that it is rare that this will occur but uncontrollable circumstances may cause shortages.

All risk of loss shall pass to Buyer upon delivery to carrier (normally UPS). Buyer shall be responsible for obtaining insurance if desired. Shipments going to Canada will have an additional customs charge not handled by Guardian Survival Gear. It will be the distributor or customer’s responsibility to find out the customs charges for shipments going out of the USA.

Shipping Outside of the Continental US: Please be aware that there are extra fees for shipping Wise Food Storage products  outside of the continental US that our shipping calculator is not able to calculate. You will receive a notification from info@guardiansurvivalgear.com if the $35 fee does not cover the additional costs entirely. 

Freight:

***For any orders shipping freight it is your/your customer’s responsibility to schedule a delivery date and time with the trucking company. If you/they fail to do so, the order could be charged storage fees or could possibly be returned to us which you/your customer will be responsible for any extra charges.***

We will need to be contacted directly for a freight quote if the order is over 250 lbs, a notification will show under the shipping information if this is required. 

 


Minimum Advertised Pricing Regulations

Guardian Survival Gear, Inc. enforces MAP regulation pricing for both Guardian Survival Gear and Wise Food Storage products. Minimum Advertised Pricing guidelines are enforced for all of our resellers. Guardian Survival Gear, Inc does this to make sure these products retain their value. Ultimately, minimum advertised pricing protects reseller sales. We enforce MAP to ensure that market prices aren't pushed below cost. Following MAP regulations gives resellers a better profit margin on Guardian Survival Gear products. Guardian Survival Gear does regular MAP violation sweeps to identify any resellers who may be violating these regulations.

Resellers who violate MAP are given three business days to correct their pricing. If changes are not made within three business days, Guardian Survival Gear, Inc. will deactivate the reseller's account and/or the reseller may be put on a do not sell list. Resellers who are found to be consistently returning to pricing below Minimum Advertised Pricing requirements may also be deactivated and/or listed on a do not sell list by Guardian Survival Gear, Inc.

 


Return/Refund Policy

Please see Guardian’s full return and refund policy here

 


Tax Exemption

 All distributors will be tax exempt upon faxing a tax exemption paper (seller’s permit) to 1-877-724-7548. All resellers are responsible for charging salestax to their customers.  As well as reporting and paying tax to state agency as necessary.

 


Private Labeling

If your company or organization would like to private label our products please contact us at 1-877-72 HR KIT. We charge very little for labeling and require low minimums. Some items cannot be labeled such as food and water products.

 


Server Abuse

Guardian Survival Gear, Inc. does not allow bots, spyders, or any other type of sniffing/hacking programs to be run on our servers. This activity will be deemed as server abuse results in instant account termination. Attacks against our servers and computer systems are strictly prohibited. This includes and is not limited to the following: IP spoofing, SYN flood attacks, port scanning security hole scanning, etc.

Guardian Survival Gear, Inc. will act strongly against all types of server abuse. Possible actions against server abuse may include but are not limited to the following: warnings, account suspension or termination, and civil or criminal legal action. Actions taken will depend on the seriousness of the abuse or attack, and the number of times the attack was attempted.

 


Privacy Policy

Please see Guardian’s full privacy policy here.  

 


Children

Children are not eligible to purchase or distribute Guardian Survival Gear, Inc.’s products or use their services. Minors must have a parent or adult sign and assume responsibility for the ordering and distribution of products. All distributors must be 18 years old or older.

 


Copyright Information

All artwork including and not limited to custom graphics, buttons, animations, and other graphics shown on our website or stored on our web server is copyrighted by Guardian Survival Gear Inc. all rights reserved.

 


Indemnification

Buyer agrees to indemnify and hold Guardian Survival Gear harmless from all claims, demands, liabilities, and obligations including reasonable attorney fees for injuries and/or death of any person and loss of or damages to property by whosoever owned products sold from direct or indirect purchases. This is in exception to claims, demands, liabilities, or obligations resulting directly from sole negligence of Guardian Survival Gear.

 


Right of Refusal

At it's sole discretion, Guardian Survival Gear, Inc. reserves the right to discontinue reseller accounts.

"We reserve the right to discontinue working with any business or individual we deem dishonest, inappropriate, aggressive, overly demanding, or anyone else we view as a hinderance to the peaceful culture of the Guardian office's." 

 


Guardian 2.0 Terms of Service

Guardian Survival Gear, Inc. provides its customers with resources to resell and distribute our products easily and effectively. With Guardian 2.0 we provide even more opportunities for our resellers. However we do have specific guidelines that must be followed. Please review these guidelines below. As with our basic membership package, Guardian Survival Gear, Inc. reserves the right to suspend or cancel a customer’s access to any or all services provided by Guardian Survival Gear, Inc. These suspensions or cancellations will come when we feel a violation has be made, or if we decide that the account has been inappropriately used.

All Guardian 2.0 members are responsible for updating and maintaining their account information. This information will appear on all customized packing slips that are printed as part of our Guardian 2.0 benefits. Because it goes to the end customer, all information needs to be accurate and up to date.

Guardian has the right to screen and approve all images before they are displayed on the homepage of the website. Guardian 2.0 members are responsible for uploading appropriate images of square dimensions in either the png or jpg format. 2.0 members will not have their store link and logo displayed until an image and a store like have been uploaded and approved.

Membership with Guardian 2.0 can be terminated at any time. Guardian Survival Gear does not charge cancellation fees. There is no time period commitment required for Guardian 2.0 and members can cancel their subscription at any time. We require that all cancellations must be sent to: info@guardiansurvivalgear and "CANCEL 2.0 MEMBERSHIP" in the subject line.  It is the responsibility of the customer to confirm that payments are stopped.

Refunds for the Guardian 2.0 Program will not be extended beyond 60-days regardless of the circumstances. If you would like to stop your $19.99/month 2.0 program you may do so at anytime.


5 Year Backpack Replacement Warranty

As of November 1st, 2012, in addition to our regular replacement / refund policy, the following pertains to all orders which include the Auto Bag (BAB), Elite Multi-Pocket Backpack (BBP), Camo Bag (BCM) and the Waterproof Cooler Bag (BWC).  Not only are our bags and backpacks ideal for emergency preparedness situations, they're also great for general day to day use, as well as hiking and camping.  We know that our customers use our bags and count on them for both recreational activities and survival situations.  For this reason we want to be sure that our customers can get a replacement should the bag that they purchased become damaged due to normal use.  The replacement bag must be purchased within 5 years of the original purchase date. To help offset the expense and labor costs associated with the replacement bags we can only honor the 5 Year Backpack Replacement Warranty offer on bags purchased from active Guardian 2.0 members. 

Here's how it works.

1.  Take a photo of the damaged bag and send it to us at info@guardiansurvivalgear.com

2.  Donate the damaged bag to Goodwill, Salvation Army, Deseret Industries or any other recognized charity.  The charity will be able to sell, use or repair the bag. Donating the bag will ensure that we aren't filling up landfills with bags that can be repaired and put to good use.  Once you donate the bag get a donation receipt.

3.  Send the donation receipt to us via email so that we know the bag has been donated and it has gone to a good home.

4.  Pay shipping and handling (prices below) and we'll get a replacement bag sent directly to you.

Auto Bag

BAB

$10.34 S/H

Elite Multi Pocket Hiker’s Backpack

BBP

$11.59 S/H

Multi Pocket  Backpack

BCB

$9.92 S/H

Camo Bag

BCM

$11.40 S/H

Waterproof Cooler Bag

BWC

$7.99 S/H

*Shipping and handling charges above are good as of November 1st, 2012.  As shipping prices change or as labor costs increase we reserve the right to update these numbers.  All replacements must be ordered within 5 years of the original purchase date.  The 5 YearBackpack Replacement Warranty is only valid on bags purchased from active Guardian 2.0 members and the reseller must be active in the Guardian 2.0 program at the time the replacement is given.  Prices above reflect the shipping and handling fees of the 48 contiguous. US States.  For shipping and handling fees for Alaska, Hawaii and international orders please inquire.  5 Year Replacement Warranty is valid on bags purchased on or after November 1st, 2012.

Insurance:

If reseller doesn't pay for additional insurance, they are liable for any damages caused by shipping over $100.

Sales Tax:

 

Resellers are required to collect sales tax. Reseller agrees to release Guardian Survival Gear of any liability in regards to the collection of sales tax. It is the resellers responsibility to manage and pay taxes accordingly based on the state they do business in.

 


International Shipments: 

 Any packages that ship internationally need to check with custom officials to make sure all items in the order will pass through with out any issues.  If there is extra documentation that we need to include with the package, you will need to notify us so we can try to retrieve the documentation before the package leaves our warehouse. Any storage fees related to customs or holds in other countries is the responsibility of the customer to pay.  Please note, some documents that we may have to retrieve can have extra charges, which our customers are responsible for paying the extra charges. 

Australia Orders:  Due to customs rules and regulations we are not able to ship any flammable products to Australia.  Any freight orders going to Australia , must have a heat treated and stamped pallet. 

Per the Return Policy, Guardian Survival Gear will NOT accept any returns for any shipments outside the continental United States.

Wise Products: Due to customs rules and regulations we are not able to ship any Wise Food Storage products outside of the USA. 

 

Product Shortages:

If a product shortage does occur substitutions will be shipped in their place. The substitution product will be similar to the original product. 

 


Damaged Items:

For any damaged items, we do process claims with our courier.  We do not issue refunds or replacements until the claims process is complete.  We also require pictures and require that the receiver holds onto any damaged items and the package it arrives in, so the courier can come and inspect the package.

 


 Product Shelf Lives

Food and Water - 5 yeah shelf life

Hand Sanitizer - 2 years